Privacy Policy

1. Overview

At Lotto NZ Online, we value your trust and take your privacy seriously. This policy outlines how we collect, use, store, and safeguard your personal information when you visit or use our website. It also explains your rights and how New Zealand privacy laws apply to you.

2. What Information We Collect

Depending on how you interact with our platform, we may collect and process different types of personal data, such as:

• Identity details like your name or user ID
• Contact details including your phone number or email address
• Device and technical data such as your IP address, browser version, and general device settings
• Usage insights, including how you navigate and engage with our services

3. How Your Data Is Used

We use your information to provide you with a safe and efficient lottery experience. Common uses include:

• Creating and managing your account
• Processing your ticket purchases and entries
• Sending account updates and service notifications
• Improving our website, games, and customer service
• Showing you relevant content or promotional offers (with your consent)

Your data will only be used when there is a legal basis to do so.

4. Keeping Your Data Safe

We apply a range of security practices to help keep your personal information protected from unauthorized access or misuse. Only team members and service providers with a legitimate business need will be allowed access.

5. How Long We Keep Your Information

We retain your data only for as long as necessary to meet our legal and service-related obligations. After that, your data is either securely deleted or anonymised.

6. Your Privacy Rights

You’re entitled to certain rights regarding the personal data we hold about you, including:

• Viewing the information we have on file
• Updating or correcting any inaccuracies
• Requesting deletion of your data
• Limiting how your data is used or shared
• Withdrawing your consent (if previously given)

If you wish to exercise any of these rights, simply reach out to us using the contact information below.

7. Responsible Gambling Reminder

All lottery services on our platform are strictly available to users aged 18 or older. We support responsible play and encourage those experiencing gambling-related issues to seek help:

• Gambling Helpline NZ: 0800 654 655
• Website: www.gamblinghelpline.co.nz

Parents and guardians should take steps to ensure accounts are not accessible to minors.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will appear on this page, along with the revised date.

9. Get in Touch

If you have questions about this policy or how we manage your personal data, please contact our support team:

• Email: [email protected]
• Phone: 0800 695 6886
• Hours: Monday to Friday, 9:00 AM – 5:00 PM (NZT)